facebook tracking

Danish Member Experience Specialist (part-time)

Scroll to content

What about us?

As the most loved insurance company in Sweden (look it up on Trustpilot!), we’ve proved that it’s possible to disrupt an entire industry with remarkable service, technology and people’s best interest at heart. Yet we’re only at the beginning of our journey, and are now looking for a Danish speaking 🇩🇰 service rockstar to our office in Stockholm who wants to embark on it with us and redefine what excellent customer service is all about.

At Hedvig our company language is English and a requirement for this position. However you would be working towards the Danish market and therefore interact with our members mainly in Danish.

What about the role? 

As Member Experience Specialists we are the heart of Hedvig’s business model – how often does someone contact their insurance company after an incident and end up with a smile on their face? 😄 That’s what’s Hedvig is all about. And we’re responsible for creating that remarkable insurance experience that turns hassle into happiness and makes everyday life way nicer.

Our mission is simple: We take care of our members, interacting with them with true passion for their experience and handling their claims with finesse and high quality. 

What about you?  

Working at a startup is perhaps the most rewarding one can do, at least if you have an entrepreneurial mindset and like to take own initiatives. To thrive in our team you have to share our ambition to reinvent the customer experience and love to walk that extra mile to make people happy. Most likely you have some kind of experience from customer service, such as working in a hotel or a restaurant, in a retail store, as a steward/stewardess or perhaps e-commerce customer service. You have a “can do” attitude and aptitude for solving tricky problems in new and creative ways. You know how to push ideas to the next level to add that extra that really makes a difference to the customers.

What you will do!

Your main mission will be to solve claims for our members with our very own Hedvig twist. We handle everything from broken cell phones and theft to water damages and missing luggage. You will basically be Hedvig as the one meeting our members and giving them a remarkable experience every time they interact with us, may it be via our app or by email. When you’re not handling claims you’re initiating and working on member centered projects on new ways to amaze and daze our members  😍

Recruitment.png

 

 


Or, know someone who would be a perfect fit? Let them know!

Guiding principles


In trust we trust
As an insurance company, we default to trust. And we’ve noticed that if you get it without having to earn it, greatness happens almost instantly


The status is not quo
We can’t reshape an entire industry by being ordinary. So we push ourselves beyond the extraordinary and try out things that sound too crazy to work.


Be real
By being authentic and showing who we really are, we become closer as a team. Genuine emotions is a beautiful thing. We don’t judge, instead we try to put ourselves in your shoes.

We’re grown-up now
Our success is never up to someone else. All of us take ownership for our own actions and reflect on our behaviors to continuously grow.

Agree to disagree
We don’t fear the truth, we actively pursue it. By pushing each other to find a better approach, friction is likely to happen. But above all, it will lead to new solutions that we all can stand behind.

Already working at Hedvig?

Let’s recruit together and find your next colleague.

email
@hedvig.com
  • Alex Segerby
  • Amanda Flodström
  • Anton Grip
  • Carl Lager
  • Eda Unel
  • Emma Sandgren
  • Ermir Peci
  • Evelina Rönnung
  • Fredrik Fors
  • Johan Palmfjord
Teamtailor

Applicant tracking system by Teamtailor