CRM Specialist

Are you a native CRM user with a passion for customer relations? Don't wait - Apply now!
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What about us? 

Since you’ve landed on this page, you probably already know a little bit about us and you’re thinking Hedvig might be a good place to work at. As the only loved insurance company in Sweden (in the world?), we’ve proven that it’s possible to disrupt an entire industry with people’s best interest at heart. Yet we’re only at the beginning of our journey.

Our service team is growing and we’re now looking for a CRM specialist with great analytical skills who also enjoys operative execution. Is this you? Don’t hesitate to apply!

What about the role?

Primary tasks:

  • Key stakeholder for our CRM systems
  • Work together with our tech department to ensure best in class CRM functionality
  • Explore and manage all channels and communication activities within the CRM (email, SMS, push and post)
  • Create, iterate and align all activities across all markets 
  • Analyze metrics and conversion performance to optimize transactional flows and campaigns
  • Manage and execute ad-hoc, and recurring CRM requests from all teams 
  • Ownership of the production process for all campaigns, broadcasts & transactional emails
  • Set strategy and tactics for increased customer retention, engagement, and revenue from active customers including segmentation, automation, and optimization

Secondary tasks:

  • Perform customer engagement related task within different projects is a part of your daily work
  • Develop our customer insights; execution of customer surveys and conduct customer feedback
  • Maintain and optimize our service platforms, such as Trustpilot

What about you?

  • Native user of CRM or other digital automation tools / 2 + years experience
  • Understand the importance of the customer journey, sense a customer’s perceived and experienced value. You are passionate about creating remarkable customer service
  • Organizational skills, be able to juggle competing demands from operations, marketing, and customers
  • Strong writing skills to communicate product & user information 
  • Attention to detail
  • Good problem-solving abilities and excellent communication skills
  • Great analytical skills, and ability to recognize meaning from patterns and spot trends from data
  • Responsibilities and tasks might vary over time pending the organization’s needs. You need to be prestigeless and help out where needed.



Or, know someone who would be a perfect fit? Let them know!

Guiding principles

In trust we trust
As an insurance company, we default to trust. And we’ve noticed that if you get it without having to earn it, greatness happens almost instantly

The status is not quo
We can’t reshape an entire industry by being ordinary. So we push ourselves beyond the extraordinary and try out things that sound too crazy to work.

Be real
By being authentic and showing who we really are, we become closer as a team. Genuine emotions is a beautiful thing. We don’t judge, instead we try to put ourselves in your shoes.

We’re grown-up now
Our success is never up to someone else. All of us take ownership for our own actions and reflect on our behaviors to continuously grow.

Agree to disagree
We don’t fear the truth, we actively pursue it. By pushing each other to find a better approach, friction is likely to happen. But above all, it will lead to new solutions that we all can stand behind.

Already working at Hedvig?

Let’s recruit together and find your next colleague.

  • Alex Segerby
  • Amanda Flodström
  • Carl Lager
  • Eda Unel
  • Fredrik Fors
  • Johan Palmfjord
  • Johan Tjelldén
  • John Ardelius
  • Kajsa Alenmyr
  • Karl Jernberg

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