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Member Experience Specialist

Are you a service-minded problem-solver who’s passionate about customer service? Come make everyday miracles and reinvent the insurance experience together with us!

As the most loved insurance company in Sweden (look it up on Trustpilot!), we’ve proved that it’s possible to disrupt an entire industry with remarkable service, technology and people’s best interest at heart. Yet we’re only at the beginning of our journey, and are now looking for a service rockstar to our office in Stockholm who wants to embark on it with us and redefine what excellent customer service is all about. 

At Hedvig our company language is English and a requirement for this position. However you would be working towards the Swedish market and therefore interact with our members mainly in Swedish 🇸🇪

What about us? 

As Member Experience Specialists we are the heart of Hedvig’s business model – how often does someone contact their insurance company after an incident and end up with a smile on their face? 😄 That’s what’s Hedvig is all about. And we’re responsible for creating that remarkable insurance experience that turns hassle into happiness and makes everyday life way nicer.

Our mission is simple: We take care of our members, interacting with them with true passion for their experience and handling their claims with finesse and high quality. 

What about you?  

Working at a startup is perhaps the most rewarding one can do, at least if you have an entrepreneurial mindset and like to take own initiatives. To thrive in our team you have to share our ambition to reinvent the customer experience and love to walk that extra mile to make people happy. Most likely you have some kind of experience from customer service, such as working in a hotel or a restaurant, in a retail store, as a steward/stewardess or perhaps e-commerce customer service. You have a “can do” attitude and aptitude for solving tricky problems in new and creative ways. You know how to push ideas to the next level to add that extra that really makes a difference to the customers.

What you will do!

Your main mission will be to solve claims for our members with our very own Hedvig twist. We handle everything from broken cell phones and theft to water damages and missing luggage. You will basically be Hedvig as the one meeting our members and giving them a remarkable experience every time they interact with us, may it be via our app or by email. When you’re not handling claims you’re initiating and working on member centered projects on new ways to amaze and daze our members  😍

What you’ll be part of

Hedvig is not a regular company. We are a mission. A highly ambitious project with great potential to create something truly amazing. And as a part of our journey, you will experience:

  • A strong culture built on trust and empathy We actively build trust by being open, sharing our vulnerabilities and embracing them with non-judgement and empathy. We bring in people who are kind no-sayers, curious learners and motivated team players. When we dare to put our own ego aside and explore other perspectives, we can accomplish anything!
  • A learning lab with fast track to impact When you start from scratch and know you want to do things differently… Well, then everything is pretty much up to your own imagination and go getter attitude!
  • True ownership At Hedvig we are co-owners who get generous stock options for our time, energy and passion. The pay-cut we potentially take today is hopefully nothing compared to the rewards we will reap once we succeed together! 
  • An adventure As a part of Hedvig, we are all sharing this challenging, sometimes hard, incredibly fun and adventurous journey.  We cannot know for sure where it will take us, but most likely we will grow and learn more at Hedvig than anywhere else and make friends for life. It will be an adventure to tell our children and grandchildren about!

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Or, know someone who would be a perfect fit? Let them know!

Stockholm

Valhallavägen 117
115 31 Stockholm Directions

Our culture

We’re proud fans of nice people. If ego and prestige are your thing, then we’re not meant to be. We put the “we” before “me” and help out wherever needed. We believe in strongly knitted teams, in open communication and in acting as grown-ups who take ownership for what we do. As a values-driven company we share the same fundamental beliefs and very high ambitions, but other than that we’re all different people who truly like to hang-out with each other.

Already working at Hedvig?

Let’s recruit together and find your next colleague.

email
@hedvig.com
  • Alex Segerby
  • Carl Lager
  • Eda Unel
  • Emma Sandgren
  • Fredrik Fors
  • Johan Palmfjord
  • Johan Tjelldén
  • John Ardelius
  • Karl Jernberg
  • Karl Nordlin
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