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Member Experience Specialist (part time)

Interested in tech, service, startups and having fun at work? Are you looking for the perfect part time job that suits your lifestyle as a student? Here it is!

Named one of Europe's 100 hottest startups by Wired, Hedvig is here to turn insurance into a delightful, fair and personal service that people love to use. And now we’re growing our Insurance Experience Team with the mission to offer Hedvig members an eleven-star user experience that goes above and beyond all expectations!

As a Member Experience Specialist you'll find yourself in a fast-paced environment with a high level of autonomy. If you have a passion for user experience and enjoy combining creative thinking with rational problem-solving – we'd love to meet you. Don't have an insurance background? Even better so! We're all about challenging old truths and thinking outside the box.

What you'll do:

  • Working with the Hedvig AI bot to answer tricky questions and solve complex insurance claims
  • Collaborate with other Hedvigers to continuously learn and come up with actionable ideas on how to improve the member experience
  • Tracking, monitoring and iterating member experiences to constantly improve member satisfaction levels

Who you are:

  • You're truly passionate about delivering excellent service
  • You have a never-settle-mentality and thrive in an environment where pushing boundaries is part of every day
  • You have an analytical mindset but will never let rationale limit creativity and outside-the-box-thinking
  • You're excellent at combining professionalism with warmth in written communication
  • You're a true team player!


The Hedvig team is multinational but the main language used in this role is Swedish.

How this will happen: 

  1. Click apply below and give us your contact details, CV and a cover letter to let us know who you are. If you spark our curiosity we'll ask to meet up for a coffee to learn more about you – and tell more about us! (We'll go over applications continuously, so don't wait too long)
  2. If we like each other, we'll invite you to an online personality and logics assessment which takes ca 30 minutes. This is for us to understand you as a person and how we would fit together! 
  3. If we believe we could be a match made in heaven, we'll ask you to come over for a work test and personal interview in our brand new office at Östermalm where you'll meet the recruiting leader, one of our founders and someone from our People & Performance team. 
Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Workplace Culture

We love to accomplish goals together, celebrate victories, support one another, gather for breakfast, play a game of shuffleboard and have the occasional beer or three! Hedvig is a fun and inspiring place to work, and that's important to us.

 

· Founded in 2017 🚀
· 27 Coworkers  🙌🏼

Already working at Hedvig?

Let’s recruit together and find your next colleague.

email
@hedvig.com
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