facebook tracking

Member Experience Specialist

Named one of Europe's 100 hottest startups by Wired, Hedvig is here to turn insurance into a delightful, fair and personal service that people love to use. We're currently looking for another Member Experience Specialist to join our growing Insurance Experience Team – which is tasked with designing and providing our members with eleven-star user experiences that go above and beyond all expectations.

As part of the Insurance Experience Team you'll find yourself in a fast-paced environment with a high level of autonomy and ownership. If you have a passion for user experiences and enjoy combining creative thinking with rational problem-solving – we'd love to meet you. Don't have an insurance background? Even better so! We're all about challenging old truths and thinking outside the box.

The Hedvig team is multinational but the main language used in this role is Swedish.


What you'll do

  • Working alongside and together with the Hedvig AI bot in providing eleven-star insurance experiences to our members, from answering tricky questions to solving complex insurance claims
  • Working together with Hedvig's other teams to turn learnings and ideas into actionable projects improving member experiences
  • Tracking, monitoring and iterating member experiences to constantly improve member satisfaction levels

Who you are

  • You're truly passionate about delivering excellent service
  • You have a never-settle-mentality and thrive in an environment where pushing boundaries is part of every day
  • You have an analytical mindset but will never let rationale limit creativity and outside-the-box-thinking
  • You're excellent at combining professionalism with warmth in written communication
  • You're a true team player!
Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Workplace Culture

We love to accomplish goals together, celebrate victories, support one another, gather for breakfast, play a game of shuffleboard and have the occasional beer or three! Hedvig is a fun and inspiring place to work, and that's important to us.


· Founded in 2017 🚀
· 25 Coworkers  🙌🏼

Already working at Hedvig?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor